Try these steps in order if you are having technical problems accessing Producepak.
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Restart device
This can often fix quirks in a browser or operating system. This is a good place to start to resolve technical issues.
Force refresh
Force a refresh of Producepak in your browser: PC: Ctrl + F5, Mac: Cmd + Shift + R, iOS and Android: Settings > Privacy > Clear cache.
Try another device
If the problem doesn't happen on another device, then the device with the problem IS the problem (could be browser, operating system, or hardware related). In this case, use the alternative device, reinstall browser, reinstall OS, or reset device to factory settings.
Correct browser?
In theory, Producepak should run on any browser. Producepak is best run with Chromium browsers, eg: Chrome, Edge, Opera, Brave and others. Try swapping to either Chrome, Edge, or Opera if you are having issues.
Don't VPN or proxy
VPN's often operate over IP addresses from which bad actor traffic originates. Our security systems may intentionally block these IP addresses.
Using Producepak outside your normal country or region
If you normally use Producepak in another country, our systems may have blocked your access. Please contact your consultant and tell them the new country so we can unblock you.
Not receiving emails
Check your spam folder and whitelist any emails from *.producepak.com. Ask your I.T. manager to whitelist no-reply@m.producepak.com, and create a rule in your email client to "Never send to spam folder".
Device related issues
If you are having trouble with devices, printers, barcode scanning, RFID, scales etc, please see our Hardware page.